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Purchasing software for business automation can be a difficult task. If there are people out there who purchase and honestly share their experiences with others, then it can save people a lot of hassles and wasted money. I know because I have spent thousands of dollars on software to try to make my business more profitable and efficient. This past week I purchased two things to manage my e-mails and contacts online.

1. I first purchased My Contact Station by Joel Comm. The price= $7.00

I bought it because I was desperate for a contact form script that protected my email address from spam, while allowing me to customize is a bit too. You can see a demo of it on his site. I actually decided not to use it because I needed something more powerful. I found a great help desk script and purchased that (which I will explain in the next paragraph). I did install this however, and then later uninstalled it because I didn’t need it. My honest opinion and advice- it is a great price and a great product for people who have a website (or several) and need a nice solution to handle incoming emails. If you are a person who sells a product and you need a stronger solution that has more features, integrations, etc. then definitely go with a help desk.

2. Second Purchase - Pro Desk Software for a help desk solution. The price=$195.00 one time

I’ve purchased help desk software (by kayako) in the past but wasn’t overly impressed. I desperately needed a help desk solution recently after being overwhelmed with spam in every email inbox. So I did my research and found Desk Pro. It is packed with features and I am thoroughly impressed. Check out their site for full details. You can also see my help desk installed here: http://www.honestholly.com/support/

The absolute BEST feature about it - which had me sold to buy it - is this: Quick replies for efficient email answering. If you answer a lot of repeat questions (for example, people ask me this everyday, “Holly, how much does it cost to get started?”) and I always answer with the same response. To speed things up I can use the quick reply button in my help desk admin area when responding and the answer will be automatically placed in the email reponse. The customization options for this help desk software are ENDLESS. I am more than impressed!

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